Privacy policy

Who we are

This website is run by Abyssinia Journeys. We are the data controller for the personal details described on this page.

Address: Regus, The Place Building, Cape Verde Street, Bole, Addis Ababa, Ethiopia
Email: abyssiniajourneys@tourground.com

What we collect

We only collect what you choose to send us:

• When you send an enquiry: your name, email address and, if you give them, your phone number, country of residence, travel dates, number of travellers, interests and message.
• When you sign up for the journal letter: your email address.
• When you email us: your email address and whatever you write.

We do not ask for special categories of data through the website. If you tell us about health, mobility or dietary needs so that we can plan around them, we use that information only for your trip.

Why we use it, and on what basis

• To answer your enquiry and prepare a proposal: this is a step you ask us to take before any contract (legitimate interest and pre-contractual steps).
• To arrange and run a trip you book: performance of our contract with you.
• To send the journal letter: your consent, which you can withdraw at any time with the link in every letter or by emailing us.
• To keep records required by law, such as accounting records: legal obligation.

Who we share it with

We never sell your details or use them for advertising. We share them only with:

• the hotels, lodges, drivers, guides, airlines and other suppliers needed to arrange a trip you have asked for, and only what each of them needs;
• the service providers that run this website and our email, who process data on our instructions: our website hosting provider, our email delivery provider, our font provider and our image delivery provider;
• authorities, where the law requires it.

Some of these providers and suppliers are outside your country, including in Ethiopia. Where data leaves the UK or the European Economic Area, we rely on the safeguards the law provides, such as adequacy decisions or standard contractual clauses.

How long we keep it

Enquiries that do not lead to a booking are deleted within two years of our last contact. Booking records are kept for as long as tax and accounting law requires, usually six years. Journal letter addresses are kept until you unsubscribe.

Your rights

You can ask us for a copy of the personal details we hold about you, and ask us to correct them, delete them, restrict how we use them or send them to you in a portable format. You can object to our use of them and withdraw consent at any time. Write to abyssiniajourneys@tourground.com; we reply within one month.

If you are unhappy with how we have handled your details, you can complain to the data protection authority in the country where you live. We would be grateful for the chance to put things right first.

Security

The website is served only over an encrypted connection. Enquiries go straight to our inbox and are not stored in a public database. Access to them is limited to the people who plan your trip.

Cookies

This site sets no cookies and uses no analytics or advertising trackers. See our cookie policy for the details.

Changes to this policy

If we change this policy, we will update the date at the top of this page. Significant changes will be announced on this page before they take effect.